FUGA seeks Client Services / Technical Account Manager in NYC

Posted: August 15, 2017 at 1:55 pm by  Anna Siegel


FUGA, a leading digital music distribution platform headquartered in Amsterdam, is currently looking for a Technical Account Manager to support our growing client base in the Americas. You will join the recently opened New York Soho office to be the first point of contact for record labels and online music services that use our software to distribute music.

What you do
In addition to being a front-facing liaison with partners and clients, your responsibilities will include investigating, solving, and escalating issues within our client services team. Main components of job are:
– Be a point of contact for our clients and digital service providers
– Provide email and phone support
– Escalate issues appropriately and communicate effectively with internal teams
– Investigate, troubleshoot, and (where possible) solve technical issues
– Create support documentation, training guides and procedures
– Test software improvements and bug fixes

Who you are
You are tech savvy, communicative and have experience dealing directly with customers. Some of the core qualities and capabilities we feel are required for this role are:
– College degree or similar
– 2 or more years of experience in a client facing support role
– Independent worker / thinker / planner
– Excellent communication and analytical skills
– Tech savvy
– Motivated to develop ones skill base
– Analytical and investigative
– Organized and comfortable tracking and prioritizing multiple issues
– Able to work under (time) pressure
– Comfortable working in an AGILE environment

Even better
We would be thrilled to have someone that is passionate about music and has a firm understanding of digital supply chain operations. So please make sure to mention if any of this describes you:
– Have music industry experience in digital operations
– Know how FUGA or a similar music delivery platform works
– Understand music metadata issues
– Knowledge of the digital music consumer landscape
– Speak a second language (preferable Spanish or French)
– Experience with MYSQL
– Are passionate about music

Who we are
– Small, enthusiastic team and a growing company with strong ambitions
– International business environment, colleagues and clients around the world with diverse backgrounds in music and tech
– Egalitarian, transparent environment with career growth opportunities
– Part of a dynamic industry: technology, media and entertainment
– Location in the heart of NYC

Founded in 2006, FUGA builds software and provide services for the digital music industry. We have an extensive and growing international network of clients and partners. Our HQ is based in Amsterdam, the Netherlands, with offices in New York, London, and Paris.

We operate at the heart of the music industry with clients such as Tommy Boy, Ultra Records, Curb Records, Spinnin’ Records, Armada Music, Epitaph, Domino Recording Company and more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. By doing so, FUGA enables its clients to optimize their business processes and successfully execute their strategy. FUGA’s products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue.

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